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AGS 2016 will have Doug Lipp and Peter Sheahan as speakers
Doug Lipp will present The Magic of Exceptional Customer Service, while Sheahan will be on exploiting business trends
By: Diamond World News Service
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Oct 23 2015 9:54AM
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Reference: 12118  

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Doug Lipp, Peter Sheahan
Doug Lipp, Peter Sheahan

The American Gem Society, which has already planned a big conclave at the Hyatt Regency Crystal City from April 13 to 16, will be having two more distinguished speakers—Doug Lipp and Peter Sheahan- on its panel.

 Doug Lipp, the distinguished international consultant, eight-time author, and former head of training at the legendary Disney University, will be conclave’s April 14th featured speaker.  Lipp will present The Magic of Exceptional Customer Service: “Keep Plussing the Show.” Drawing on his 30 plus years of combined experience at Disney and in private practice, Lipp is known to inspire and challenge hundreds of organizations worldwide. In his presentations, he will share how Disney overcame spectacular strategic challenges to unleash one of the most improbable success stories in corporate history. 

Similarly, the AGS has another speaker Peter Sheahan, founder and CEO of the Karrikins Group, an expert on exploiting business trends and new market opportunities, and leading business thinker on the 15th of April.  Sheahan has advised executives and leaders for clients that include Google, Goldman Sachs, Hilton Hotels, Harley Davidson, and GlaxoSmithKline throughout his leadership practice.  He is the author of six books, including international bestsellers, Fl!pand Generation Y.  His presentations focus on teaching leaders and companies how to flip their thinking, make money in cracks, and find opportunities where others cannot.  

As Ruth Batson, CEO of AGS and AGS Laboratories, elaborates, “We are excited to have these two gentlemen round out our 2016 Conclave. They are well-known speakers and have helped thousands of people in business across the globe with their insights and advice. Our members will find Mr. Lipp’s advice on customer service to be invaluable. Mr. Sheahan is a familiar name to our Conclave attendees as he was a very popular keynote speaker at our San Diego Conclave in 2014. Our members are going to find their sessions extremely helpful and will be able to apply the lessons learned in their businesses once they return home.”

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