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VDB APP - An App for Every Jeweller
VDB is an all-encompassing buying platform that uses cutting edge technology to offer its clients a plethora of options. With ease-of-buying being one of its top priorities, there is something for every jeweller at VDB
By: Diamond World News Service
May 2 2019 6:47PM
Reference: 19196  

VDB is an all-encompassing buying platform that uses cutting edge technology to offer its clients a plethora of options. With ease-of-buying being one of its top priorities, there is something for every jeweller at VDB
As a person who has run a diamond business, Tanya Nisguretsky knew how much time it takes to engage in the communications and logistics of sourcing diamonds. Lots of back and forth emails, phone calls, shipping, returns and as diamond margins got tighter and tighter, the need to be efficient became even more important. Of course, this is true in all other aspects of jewellery business too like finished goods and colour gemstones – there was a need to move faster and be more efficient than ever before.

There were already several different “platforms” in the industry, but all of them were only partial (like diamonds only),or targeted only to a specific group of people (like Plumb Club), or attached to a equirement to use someone’s website technology. None of the solutions available addressed the problem from an industry standpoint.

Additionally, most of the “search and price” solutions were based on spreadsheets - lots of data about the specifications of the diamond, but no images. So one had to wait a day or two to “look” at the goods. “It seemed to me that “looking” is the most important part of diamond, gemstone, and jewellery sales! So in addition to creating a platform that served the industry globally, I wanted to create a solution that served it visually too,” says Tanya Nisguretsky, CEO, Virtual Diamond Boutique (VDB).

“Technology is meant to help businesses run more efficiently and increase customer engagement. But technology is just a tool - it’s not the know-how. If you’re selling technology to help sell cars, it’s really important to understand the primary drivers of selling cars. The same thing is true of jewellery. Because we understand everything about jewellery, we’re able to provide technology that speaks to the most important aspects of buying and selling diamonds, gemstones, and jewellery,” she adds.

Broadening its Horizons

VDB’s geography was unlimited from the very beginning. That’s one of the important ways the world of business has changed in the past 20 years - everything has an international scope to it. So the brand entered this business with the intention of being able to serve the industry everywhere.

Today the brand has teams working in New York, India, and Israel. VDB is not simply a diamond app - because it is a true PLATFORM – the app was designed from the beginning to serve the entire industry vertical. The team thought through all of the most common pain points for each step in the vertical and made sure it built features that solved those pain points. For suppliers and dealers, it helps them streamline the sales communication, memo process, and shipping processes. Also, because retailers can do visual searches and a better job of qualifying customers, the app also helps reduce the expenses and time associated with sending live goods for the “try before you buy” step. Basically, suppliers and dealers can reach a broader aaudience 24/7, streamline the sales process, and reduce the cost of selling. For retailers, the platform allows them to do a better job of overall sourcing for their stores, with features like stone matching, product comparisons, and wish lists. Also, retailers can use the app as a Business-to-Consumer tool - not just a B2B tool.“So we started with the strategic intent of being a global business that addressed the entire jewellery industry vertical. Where we have evolved is in the product offering. We knew we couldn’t do everything at once, or it would have taken too long to launch the platform.

So we started with diamonds, where we had the strongest relationships and experience. Then we expanded to colour gemstones, then finished jewellery, and now most recently lab-grown diamonds. Along the way we’ve also developed tools to assist with the peripheral processes our customers need to use the platform comprehensively. One example of that is launching our own light-box to make taking excellent pictures easier and faster. Another example would be making it possible for retailers to personalize the markups that show on the app, so they can use the app with their customers. We will always release new features as we learn from our customers what will be beneficial for them,” says Tanya.

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